Privacy Policy

1. Who we are

Blind Forma designs and builds business workflows for professional practices and service businesses. This policy explains what personal information we collect, why, and the choices you have. In this policy, "Blind Forma", "we" and "us" mean Blind Forma, operated from Ontario, Canada.

Andre Kadjo is responsible for privacy at Blind Forma. You can reach him at andre@blindforma.com.

2. What we collect

• Information you give us: your name, email address, business name and message when you use our contact form, email us, book a call or use a tool on our site (for example, a calculator).
• Business contact information from public sources: for outreach to professionals and businesses, we use business contact details that are published by the business itself or by a public professional register, such as a business email address and practice type.
• Basic technical information: our website host keeps standard technical records, such as IP address, browser type and the pages requested. We do not add advertising or analytics trackers to this site.

3. How we use it

We do not sell personal information.

• To reply to your request and arrange a call.
• To send you what you asked for, such as a calculator result.
• To send business emails to professionals and businesses about our services, where the law allows. Every such email identifies us, includes how to reach us and has a working unsubscribe option.
• To run and improve our website and services, and to meet legal obligations.

4. Marketing emails and your consent

We send marketing emails only where the law allows: with your consent, or to a business address that is published publicly and where the message is relevant to your professional role. You can withdraw consent or ask us to stop at any time by using the unsubscribe link in any email or by writing to us. We keep your email address on a do-not-contact list so that we do not write to you again.

5. When we work for you: your clients' information

When we build or run a workflow for your business, you remain responsible for your customers' and clients' personal information, and we handle it only to provide the service you asked for and as set out in our agreement with you. We do not use it for our own purposes and we do not sell it.

We will not send your customers' personal information to an artificial intelligence service unless our written agreement with you says so. We give you the right to ask for your information back and to have it deleted when our work ends.

6. Who we share it with

We use service providers to run our business, such as website hosting, email and calendar, customer records, messaging and scheduling tools. They may only use the information to provide their service to us. Some of these providers store or process information outside Canada, including in the United States, where it may be accessible to authorities under local laws.

We may also disclose information when the law requires it or to protect our rights.

7. How long we keep it

We keep contact form messages and sales conversations for up to 24 months after our last contact, unless you become a client, in which case we keep records for the length of our relationship and as long as the law or our agreement requires. We keep unsubscribe and do-not-contact records for as long as needed to honour them.

8. How we protect it

We use reasonable safeguards for the sensitivity of the information, including encrypted connections, access limited to people who need it and the security features of the tools we use. No system is perfectly secure. If a breach creates a real risk of significant harm, we will tell the people affected and report it as the law requires.

9. Your rights

You can ask to see the personal information we hold about you, correct it, withdraw your consent or have it deleted, subject to legal limits. Write to andre@blindforma.com. We aim to reply within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

10. Children

Our website and services are for businesses and professionals. They are not directed at children.

11. Changes

We may update this policy. The date at the top shows the latest version. If a change is significant, we will say so on this page.

12. Contact

Questions or requests about this policy: andre@blindforma.com.